Terms of Service

Cloud Lounges is operated by Cloud Lounges LLC. These Terms describe the rules for using the Cloud Lounges website and app, including lounge searches, account features, contributions and, where enabled, Points. Features can differ between app versions and the website.

For service questions, contact hello@cloudlounges.com. For personal-information questions or requests, contact privacy@cloudlounges.com. The Privacy Notice explains information handling separately; an age confirmation or reading that notice is not acceptance of these Terms.

Accounts are for people aged 18 and over. When registering, you must explicitly confirm that you are 18 or older and provide accurate account information. Keep your password secure and tell us if you believe your account has been used without permission. Do not share credentials or use someone else's account without authorization.

Registration is not restricted solely to US residents. Lounge coverage and feature availability are separate from account eligibility. The directory and search show the airports and lounges currently supported; creating an account does not promise coverage at any particular airport.

Cloud Lounges helps you assess possible airport-lounge access using published lounge information and the card products, memberships, airline status and trip details you provide. Incorrect or outdated inputs can affect the result. Update your information when your circumstances change.

Search results are predictions, not admission decisions, reservations or guarantees. The lounge or benefit provider decides admission and may apply current capacity limits, operating hours, guest rules, terminal restrictions, credential requirements and other conditions. Check important conditions directly with the relevant provider before relying on a result or making a purchase.

Confidence and freshness labels describe the supporting information. They do not guarantee admission. Proof verification concerns contribution evidence and does not confirm that a lounge must admit you.

Lounge information can change, and our information or prediction can be wrong. Report a suspected error using an available correction feature or contact hello@cloudlounges.com with enough detail to investigate. Do not send payment-card numbers, passwords or unnecessary identity documents.

We will review reported errors and work to correct confirmed inaccuracies promptly. Our ordinary service response is to investigate, explain and correct the information, with an apology where appropriate. Cloud Lounges does not offer a contractual reimbursement or cash-compensation programme for a declined lounge visit or an incorrect prediction.

This does not exclude any remedy, liability or consumer right that applicable law does not permit us to exclude. Asking you to check provider conditions does not remove our responsibility for representations we are legally required to honor.

Where Cloud Lounges links to a day pass or another third-party service, the named third party is the seller or service provider. Cloud Lounges does not sell that pass, take payment for it or determine the seller's admission, cancellation or refund terms. Review those terms before buying. Contact the seller about its purchase or refund process.

A listing, factual brand reference or link does not by itself mean the provider endorses Cloud Lounges or has a commercial partnership with us. Any affiliate relationship associated with a recommendation or purchase link must be disclosed where relevant; it should not be inferred from a brand's presence alone.

Contribute only information that reflects your own genuine experience and that you reasonably believe to be accurate. Do not invent a visit, fabricate or alter proof, submit another person's boarding pass as your own, impersonate someone, or organize duplicate submissions to obtain Points.

A report is evidence for assessment. Submission or acceptance of a report does not itself publish a lounge fact or guarantee that a particular correction will be made. Evidence acceptance, proof assessment and eligibility for Points are separate decisions.

Where proof is available, you may choose whether to provide it. Reporting without proof remains possible, although an accepted contribution without qualifying proof can earn zero Points. The Privacy Notice explains the information handled through location, boarding-pass and photo proof.

Do not upload unlawful content, harassment, threats, sexual exploitation material or material that infringes another person's rights. Do not include other people's identifiable images, identity documents, payment information or other unnecessary personal information in a lounge photo. Report a concern about content or misuse to hello@cloudlounges.com.

You keep any rights you hold in material you submit. You must have the authority needed to submit it and permit the handling described here.

You grant Cloud Lounges a non-exclusive permission to receive, store, process and review your contribution, including through service providers acting for us, for operating the contribution feature, assessing evidence, investigating errors and abuse, and maintaining accurate lounge information. This permission is limited by the purposes and information-handling commitments described in the Privacy Notice and applicable law.

We may use factual observations from reports to assess and update lounge information and provide published lounge facts to users and partners. That does not give us permission under these Terms to publish your private proof photos, use them in advertising or marketing, or identify you publicly as a contributor. Public or promotional photo use requires a separate appropriate permission before that use.

Points features apply only where the programme and the relevant earning functionality are enabled. A displayed feature or estimated reward does not establish that earning is active.

Points are permanently non-purchasable, non-transferable and non-cashable. You cannot buy them, sell them, transfer them to another account or exchange them for cash. At launch, they can be earned and held; there is no redemption, free month, lounge pass or other purchase benefit available in exchange for them.

Only qualifying, accepted contributions earn Points under the applicable award policy. The amount depends on accepted report sections, qualifying proof, programme limits and any properly applied exclusion. Pending review or a reward preview is not a settled award.

The launch policy uses these base values for accepted sections:

The total for a report is adjusted according to its accepted proof:

Points are rounded at report-total level. Providing proof does not guarantee acceptance of the contribution or evidence. A photo awaiting review or an on-screen estimate can differ from the final award.

At launch, at most three lounges can be rewarded per reward day, with at most one rewarded report per lounge per reward day. A reward day uses the relevant airport's local calendar day; the system uses UTC where the airport time zone cannot be resolved. There is no separate daily Points-total cap or report-completion bonus in this launch policy.

We can refuse an award or correct an award where the contribution does not qualify, is duplicated, is later invalidated, or results from fraud, abuse or a processing error. Corrections are recorded through additional ledger entries rather than silently rewriting the original entries. A balance can therefore change after an earlier review.

Points are not backpaid for contributions completed before the programme's applicable activation conditions. Reaching a planned launch date alone does not activate earning. The announced programme conditions must identify when earning begins.

If you believe a Points decision is mistaken, contact hello@cloudlounges.com with the relevant contribution or transaction information. Do not include private proof in an ordinary email unless a secure submission method has been arranged.

If redemption is introduced later, balances earned under this programme will count towards it under the announced redemption rules. This is not a promise that redemption will be introduced or that Points have a particular future exchange value.

We will give notice before ending the Points programme. For a planned permanent closure of Cloud Lounges, we will give at least 30 days' notice. Changes to programme conditions must be communicated and handled consistently with applicable law and the commitments made when Points were earned.

Do not interfere with the service, attempt unauthorized access, bypass security or access restrictions, upload malicious material, harass others, fabricate reports or proof, or manipulate the rewards system.

We may restrict relevant features or suspend an account for fabricated reports, abuse, rewards manipulation, or another material breach of these Terms or unlawful use. Measures should address the relevant conduct. A mistaken prediction, genuine correction request, honest criticism or good-faith appeal is not by itself grounds for a penalty.

Where an adverse account or contribution decision affects you, you may ask for human review through hello@cloudlounges.com. We will provide a useful explanation to the extent permitted by law and consistent with protecting other people and service security. This does not require disclosure of private reviewer notes, another traveller's information or details that would enable abuse.

You can stop using Cloud Lounges and request account closure or withdrawal of a contribution through privacy@cloudlounges.com. Identity checks may be needed before action is taken. Removing a wallet item, signing out or disabling notifications does not itself delete an account.

Requests involving personal information are handled under the Privacy Notice and applicable law. This section does not promise instant erasure, automatic deletion of every record or that an outcome becomes anonymous merely by removing an account identifier.

The service, software, text, graphics and third-party material may be protected by intellectual-property rights. Use of the service does not transfer ownership of those rights to you. Brand names and logos remain subject to the rights of their respective owners.

You may use the traveller service for its intended functions. Do not copy or redistribute protected material or obtain restricted data without the necessary rights or authorization. Partner feeds and any separately agreed business use are governed by their applicable agreements. Nothing here prevents conduct protected by applicable law, including honest reviews or legally permitted use of factual information.

Some functions depend on network access, other providers, device permissions and supported app versions. Outages, rate limits or provider changes can affect availability. An unfinished feature, proposed design or development build is not a commitment that the feature is publicly available.

Cloud Lounges does not offer a paid subscription in the launch scope described by these Terms. A future paid service requires its own disclosed price and applicable conditions before a user is charged.

Changes to these Terms must identify the revised version and effective date and follow applicable notice and agreement requirements. An earlier acceptance must not be treated as acceptance of a different version that was not presented to the user.

Nothing in these Terms excludes obligations or rights that cannot lawfully be excluded. The absence of a voluntary reimbursement programme does not determine the outcome of a statutory claim. Contact hello@cloudlounges.com about service disputes and privacy@cloudlounges.com about personal-information concerns.